Thank you for sending your formatting request in. We will be in contact with you as soon as possible – please allow up to 24 hours for us to get back to you. Note that we are located in Australia, so if you are in the US and it’s morning->early afternoon for you, we are probably asleep!
If you don’t receive a reply from us within 24 hours, it has likely been caught by a spam filter, or been lost to the ether – we aren’t ignoring you! 🙂 Please check your spam folder first, and if you can’t find our reply just send us a new message, mentioning that you didn’t hear from us, and we try contacting you via an alternative email provider.
AOL is pretty bad at blocking our emails randomly and without reason, so if you have used an AOL email address to contact us, and you have an alternative email address we can reach you on, it would be a good idea to use the contact form over here to send us the alternative email address.
Jason & Marina